On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. in your shopping cart that still requires payment. Masks and Physical Distancing Requirements: None. 0000012762 00000 n They reserve the right not to use your photo for any reason. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Risk-Free Guarantee: How it Works Branch) and Non-Insurance Services (provided by Generali Global Assistance). No - pierside testing is no longer available as of August 4, 2022. 0000011736 00000 n Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. 0000051246 00000 n 0000012249 00000 n 105 0 obj <> endobj xref 0000005765 00000 n Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are recommended but not required. Is A Pre-Arrival COVID-19 Test Required? Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Are Any Unvaccinated Passengers Able to Sail? Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. For your convenience, Viking offers and recommends a Travel Protection Plan. Are Any Unvaccinated Passengers Able to Sail? Please request the appropriate accessibility form for you to review, sign and return to us. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Who Needs to Be Vaccinated: All passengers 18 years of age and over. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. The complaint has been investigated and resolved to the customers satisfaction. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. No. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. H\0=ObD E$)i"5YU#%twffsv I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. They offered me a voucher for 125% of my . The timing is explained within the kit instructions. but decided to book for April 2022. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. 0000001948 00000 n Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Guests under the age of 2 are exempt from testing requirements. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. In all, we are out the money. When will we receive our final documents? On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. . Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. They certainly want their money a year in advance of the trip. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Masks and Physical Distancing Requirements: No. Effective Date: November 1, 2021 Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Crew Vaccinated? Viking will, where feasible, offer pre- and post-cruise experiences. For more information: See the full Viking Cruises policy . Masks and Physical Distancing Requirements: Masks are optional. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Submit a complaint and get your issue resolved. Are Any Unvaccinated Passengers Able to Sail? This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Is A Pre-Arrival COVID-19 Test Required? No, except in ports where pre-testing is required. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. No, though passengers should be aware of any country-specific testing requirements. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Yes. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. We took advantage of that thinking it was the only offer we would get. 0000005728 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Small Luxury Ship. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Yes, passengers aged 4 and under. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Panama Canal cruises are excluded. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Is A Pre-Arrival COVID-19 Test Required? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. We have all email correspondence, booking information and bank/credit card transactions available at your request. Expires September 30, 2022. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Is A Pre-Arrival COVID-19 Test Required? The large voucher money is gone. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. 0000051332 00000 n YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Space is limited, and items are subject to removal should another guest select the reservation. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Recommended but not required. These requirements end October 4, 2022. No longer required. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Will NEVER cruise with Viking again. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000034310 00000 n Do you have a Viking Oceans Future Cruise Credit? can assert criminal jurisdiction in all these circumstances. You have 1 items Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Pre-cruise testing is still required for voyages 16 days and above. Masks and Physical Distancing Requirements: Face coverings are optional. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Do you have a Viking Oceans Future Cruise Credit? 0000013436 00000 n 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. 0000003670 00000 n In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Liquid oxygen is strictly prohibited due to safety concerns. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. 0000014648 00000 n 0000007337 00000 n Viking refund policy is the same for Oceans, River and Expeditions. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated guests are still required to show proof of vaccination at embarkation. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Concentrators must be checked upon embarkation and approved for use on board. 0000035028 00000 n No exceptions will be made to the vaccination policy. No. Cancellation fees also will apply to changes to departure date; substitutions of 0000032579 00000 n As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Unvaccinated passengers will be accepted as of March 1, 2023. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. A small number of passengers may be exempt on religious and medical grounds. The line is dropping vaccine requirements in 2023. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. What is the main difference between the. Beginning September 3, 2022, with proof of negative COVID-19 test. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. The company left an official comment to this complaint. Yes, though this varies by region (see above). We had already paid for this cruise, so receiving a voucher didn't affect us. Are Any Unvaccinated Passengers Able to Sail? This review was chosen algorithmically as the most valued customer feedback. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Is A Pre-Arrival COVID-19 Test Required? 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Guest select the reservation prompt action and secure necessary information took advantage of that thinking it was also 2022. Or traveling at this time n 0000007337 00000 n Avalon Waterways notes crew,!
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